Global Service & Customer Support Manager – Industrial & Consumer Products

Client
Divisional Head Office of a €multi-billion turnover global engineering, industrial and consumer products business.

Objective
Find a Service & Customer Support Manager to head up a team of highly qualified engineers who provide a global support service for major customers with high value industrial applications of the products.

Method
Due to the technical skills and knowledge involved to do the role Search complemented with some Internet bulletins placed on specialist technical sites was deemed the most effective approach.

Result
After exhaustive research and approach work we identified several interested parties. Three were taken forward to the clients interview stages and two were offered positions, one in the Manager role and one as a Senior Engineer within the support unit.

Client Testimonials

I always call Ian when I am looking for senior professionals. On each occasion that I recruited through Ian he always took the time to really understand exactly what I was looking for. He is not a CV pusher like so many other lesser recruiters. Whether through his known database or through a well placed advert Ian always managed to deliver the right shortlist.

threesixty offer excellent advice, build great relationships and their knowledge of the market and professional approach has enabled us to recruit exceptional candidates for our organisation. I wouldn’t hesitate in recommending threesixty selection’s services.

My experience of dealing with threesixty selection has been first rate. They were very professional, provided excellent advice and gave honest and constructive feedback. I would have no hesitation in recommending their services to others.

I have known John for over ten years during which time I have found his approach to be straightforward, honest and professional. His experience helps him understand requirements quickly, while his knowledge of the market provides useful feedback and has enabled him to identify high calibre professionals for me.

They are open and honest in their approach with a commitment to provide a quality service. They deliver what they promise.

Ian found Simon our Finance Director for us having tracked his career for a number of years. Simon was one of a number of highly competent candidates that Ian presented to us, all of whom would have fitted the bill in terms of their ability to do the job, giving us the ability to make our selection for all the right reasons. Simon was looking for a company like ours and so in many ways it was a marriage made in heaven. Ian worked with us to get the brief right so that we did not have to ask difficult questions later (which was excellent since over 150 people applied for the position). I would freely recommend threesixty to anyone who is embarked on the sometimes expensive and potentially frustrating journey of executive search.